Contact information
# **Contact Information**
If you have any questions regarding your order, shipping, returns, products, or any other inquiries, our customer support team is here to help.
We strive to respond to all customer inquiries as quickly as possible.
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# **Customer Support**
**Brand:** Tatelio®
**Website:** www.tatelio.com
**Email:** redimi776@proton.me
**Phone:** +57 310 833 2463
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# **Business Information**
**Legal Representative:**
Naim Alejandra Ruiz Escalante
**Identification Number:**
1148215237
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# **Business Address**
Tatelio®
Calle 1 Casa 306
Villa del Rosario
Norte de Santander 541030
Colombia
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# **Customer Service Hours**
Monday – Friday
9:00 AM – 6:00 PM (GMT-5)
We aim to respond to all emails within **24 business hours**.
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# **Order Support**
For faster assistance, please include the following information when contacting us:
- Full Name
- Order Number
- Email Address used for the purchase
- Description of your inquiry
If your request is related to a damaged or defective product, please attach clear photos so we can assist you more efficiently.
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# **Returns & Refunds**
For all return requests, exchanges, or refund inquiries, please contact us before sending any product back.
Email:
**redimi776@proton.me**
Our support team will provide complete return instructions.
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# **Business Commitment**
At **Tatelio®**, we are committed to providing high-quality products and outstanding customer service. Every inquiry is handled with care, professionalism, and respect.
Your satisfaction is our priority.
Thank you for choosing **Tatelio®**.