Refund policy
# **Refund & Return Policy**
**Last Updated:** August 2026
At **Tatelio®**, customer satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
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# **90-Day Money-Back Guarantee**
Every purchase made through **www.tatelio.com** is backed by our **90-Day Money-Back Guarantee**.
If for any reason you are not satisfied with your order, you may request a return within **90 days** of receiving your package.
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 90 days of delivery.
- The item must be returned in its original condition, with all original packaging and accessories included.
- Proof of purchase (order confirmation or receipt) is required.
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# **How to Request a Return**
To begin the return process, please contact our customer support team before sending your item.
**Email:** redimi776@proton.me
Please include:
- Your full name
- Order number
- Reason for the return
- Photos (if the item is damaged or defective)
Our support team will provide you with complete return instructions.
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# **Return Shipping**
For approved returns, **Tatelio® will cover the cost of return shipping.**
Please do not return any item without first contacting our support team, as unauthorized returns may not be accepted.
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# **Damaged, Defective, or Incorrect Items**
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within **7 days** of delivery.
After reviewing your request, we will provide one of the following at no additional cost:
- A free replacement, or
- A full refund
depending on your preference and product availability.
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# **Refund Process**
Once your returned item has been received and inspected, we will notify you by email regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within **3–5 business days**.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
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# **Late or Missing Refunds**
If you have not received your refund after the expected processing time:
1. Check your bank account again.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us:
**Email:** redimi776@proton.me
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# **Order Cancellations**
Orders may be canceled free of charge before they have been processed for shipment.
Once an order has been processed or shipped, it can no longer be canceled. However, it will remain eligible under our **90-Day Return Policy** after delivery.
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# **Non-Returnable Items**
The following items are not eligible for return:
- Gift cards
- Downloadable digital products
- Items intentionally damaged after delivery
- Products returned without prior authorization
- Products returned without proof of purchase
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# **Exchanges**
If you wish to exchange an item for the same product due to a manufacturing defect or shipping damage, please contact us.
**Email:** redimi776@proton.me
We will gladly arrange a replacement at no additional cost.
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# **Gifts**
If the product was marked as a gift when purchased and shipped directly to you, any approved refund will be processed according to the original payment method or, when applicable, as store credit.
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# **Return Address**
Please contact our customer support before sending any return.
**Return Address:**
Tatelio®
Calle 1 Casa 306
Villa del Rosario
Norte de Santander 541030
Colombia
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# **Need Assistance?**
If you have any questions regarding returns or refunds, our customer support team is happy to assist you.
**Tatelio® Customer Support**
**Website:** www.tatelio.com
**Email:** redimi776@proton.me
**Phone:** +57 310 833 2463
Thank you for choosing **Tatelio®**.