Shipping policy
# **Shipping Policy**
**Last Updated:** August 2026
Thank you for choosing **Tatelio®**.
Our goal is to process and deliver your order as quickly and efficiently as possible. Please review the shipping information below before placing your order.
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# **Order Processing**
All orders are processed within **1–3 business days** after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
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# **Estimated Delivery Time**
Estimated delivery time is:
**5–12 Business Days**
Delivery times may vary depending on:
- Your shipping destination
- Customs clearance procedures
- Local postal services
- Weather conditions
- Peak shopping seasons
- Carrier delays beyond our control
While we strive to meet our estimated delivery times, they are not guaranteed.
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# **Order Tracking**
Once your package has been shipped, you will receive an email containing your tracking number.
Tracking information may take **24–72 hours** to become active after shipment.
If you have not received your tracking information within a few days after your shipping confirmation, please contact us.
**Email:** redimi776@proton.me
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# **Shipping Destinations**
Tatelio® proudly ships to most countries worldwide.
If we are unable to deliver to your location, you will be notified before your order is processed.
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# **Incorrect Shipping Information**
Customers are responsible for providing a complete and accurate shipping address.
If incorrect or incomplete shipping information is provided, delivery delays may occur.
If your order has not yet been shipped, please contact us immediately so we can update your shipping details.
Once an order has been dispatched, we may be unable to modify the shipping address.
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# **Lost Packages**
If your package appears to be lost during transit, please contact our support team.
We will work directly with the shipping carrier to investigate the shipment.
If the package is officially confirmed as lost, we will gladly offer either:
- A free replacement, or
- A full refund
at no additional cost to you.
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# **Damaged Packages**
If your order arrives damaged, please contact us within **7 days** of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping package (if applicable)
Once reviewed, we will offer either:
- A free replacement
- Or a full refund
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# **Customs & Import Duties**
Depending on your country's regulations, your order may be subject to customs duties, import taxes, or other government fees.
These charges, if applicable, are determined by your local customs authority and are the responsibility of the customer.
Tatelio® has no control over these charges and cannot predict their amount.
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# **Shipping Delays**
Occasionally, unexpected delays may occur due to circumstances beyond our control, including but not limited to:
- Customs inspections
- Severe weather
- Transportation disruptions
- Carrier delays
- High shipping volumes
- National holidays
We appreciate your patience should these situations arise.
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# **Order Status**
You can monitor your shipment using the tracking number provided in your shipping confirmation email.
If you have any questions regarding your order, our customer support team is always happy to assist.
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# **Need Help?**
If you have any questions about shipping or delivery, please contact us.
**Tatelio® Customer Support**
**Website:** www.tatelio.com
**Email:** redimi776@proton.me
**Phone:** +57 310 833 2463
**Business Address:**
Tatelio®
Calle 1 Casa 306
Villa del Rosario
Norte de Santander 541030
Colombia
Thank you for shopping with **Tatelio®**.